Creating a Feedback Culture
We've all heard the feedback statistics. 65% of employees say they want more feedback, while only 58% of managers think they give enough feedback. As a result, both sides often feel like they are fighting a losing battle. The key to logging a “W” is in your game plan! It’s time to create a culture that allows feedback to emerge naturally. You can start with these strategies:
Always Be Available
Do more than say you have an “open door policy” – actually keep your door open! When lines of communication are constantly open, it is easier to give feedback when necessary.
Make Feedback Regular
Feedback is a process that requires constant attention. When something needs to be said, say it. This way, problems won’t “snowball” out of hand. Also, there are fewer surprises during formal feedback meetings if informal feedback has been frequent.
Make Positive Feedback the Norm
We mustn’t forget the praise! It is just as important – and often offered much less – than constructive feedback. Be sure to seize the opportunities to recognize successes, no matter their size.
Teach Your Team to Self-Evaluate.
Most people already know the areas they need to work on, so encourage them to reflect and take action accordingly. Teach them to ask these questions of themselves: “What’s working?” “Where am I getting stuck?” and “What will I do differently next time?” The best “lesson” anyone can get is that which comes from their own learning.
Establishing a culture that encourages feedback is a good step toward happier employees and managers. And that’s a “W” for everyone! If you have any questions on this topic, please contact us to learn more.
- Responsibility, Discipline, Achiever, Relator, Learner