LUTZ BUSINESS INSIGHTS

 

Small Steps to Establish Big Trust

MARISA GIFT, TRAINING & DEVELOPMENT MANAGER

A common theme keeps emerging in many of the training sessions I’ve been a part of lately. These sessions have ranged from topics covering the delivery of feedback to conflict management and “trust” is the theme that keeps appearing again and again. Whether we’re working with clients, co-workers or even family and friends, trust will impact almost every interaction. It’s up to us whether the trust we’ve built will help or hinder us!

Building trust involves some big concepts: honesty, respect, integrity. How about some smaller, concrete actions we can take to build trust too?

 

Make it Personal


• The best way to make a relationship more personal is to speak to someone face-to-face whenever possible. You need to get personal to build deep trust.

• People are more likely to trust you if they know you care enough about them to remember their name. Dale Carnegie said, “Remember that a person’s name is to that person the sweetest and most important sound in any language.”

• There is no better way to make a relationship personal than to remember someone’s birthday! Send them a birthday card – in this electronic age, a handwritten card goes a long way in deepening trust.

 


Keep your Focus


• When talking with people, always look them in the eye. If you constantly shift your eyes, it makes people skeptical of your words and intentions.

• When looking someone in the eyes, make sure you don’t look at your watch. There is no better way to erode trust than to make people think you don’t have time for their thoughts and concerns.

• In fact, put away your phone while you’re at it too. You need to remove all distractions and give people your full attention to gain their trust.

 


Listen First


• Learn more about the other person by asking open-ended questions. These questions give others the opportunity to tell you about themselves.

Be curious! Based on what you hear another say, ask more questions that show your interest in learning more. Show curiosity and enthusiasm for what matters to the person across the table from you.

• Show you are listening well by taking the time to paraphrase what was said. This shows the other person that they had your full attention while also ensuring that you are 100% clear on their thoughts. People trust those who take the time to listen.

 

Try a few of these tips out this week and just watch the trust build. Small steps can lead to big trust!

ABOUT THE AUTHOR

402.496.8800

mgift@lutz.us

LINKEDIN

MARISA GIFT + TRAINING & DEVELOPMENT MANAGER

Marisa Gift is the Training and Development Manager at Lutz with over 15 years of experience. She helps shape the firm’s training and development strategy while also managing Lutz’s campus recruiting, orientation and mentoring programs.

AREAS OF FOCUS
  • Human Resources
  • Training
  • Leadership Development
  • Campus Recruiting
  • Performance
AFFILIATIONS AND CREDENTIALS
  • Association for Talent Development, Member
  • Human Resource Association of the Midlands, Member
  • Society for Human Resource Management, Member
EDUCATIONAL BACKGROUND
  • BA in Communication Studies & Politics, Drake University, Des Moines, IA
  • MA in Communication, Purdue University, West Lafayette, IN
COMMUNITY SERVICE
  • Holy Cross Lutheran Church, Publicity Committee
  • Holy Cross Lutheran Church, Music Ministry
  • Drake University National Alumni Board of Directors, Past Board Member

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