LUTZ BUSINESS INSIGHTS
Creating a Feedback Culture
MARISA GIFT, TRAINING & DEVELOPMENT MANAGER
We’ve all heard the feedback statistics. 65% of employees say they want more feedback while only 58% of managers think they give enough feedback (SOURCE). As a result, both sides often feel like they are fighting a losing battle. The key to logging a “W” is in your game plan! It’s time to create a culture that allows feedback to emerge naturally. You can start with these strategies:
Be available. Always.
Do more than say you have an “open door policy” – actually keep your door open! When lines of communication are constantly open, it is easier to give feedback when necessary.
Make feedback regular.
Feedback is a process that requires constant attention. When something needs to be said, say it. This way problems won’t “snowball” out of hand. Also, there are fewer surprises during formal feedback meetings if informal feedback has been frequent.
Make positive feedback the norm.
We mustn’t forget the praise! It is just as important – and often offered much less – than constructive feedback. Be sure to seize the opportunities to recognize successes, no matter their size.
Teach your team to self-evaluate.
Most people already know the areas they need to work on so encourage them to reflect and take action accordingly. Teach them to ask these questions of themselves: “What’s working?” “Where am I getting stuck?,” and “What will I do differently next time?” The best “lesson” anyone can get is that which comes from their own learning.
Establishing a culture that encourages feedback is a good step toward happier employees and managers. And that’s a “W” for everyone!
ABOUT THE AUTHOR
MARISA GIFT + TRAINING & DEVELOPMENT MANAGER
Marisa Gift is the Training and Development Manager at Lutz with over 15 years of experience. She helps shape the firm’s training and development strategy while also managing Lutz’s campus recruiting, orientation and mentoring programs.
AREAS OF FOCUS
- Human Resources
- Leadership Development
- Campus Recruiting
AFFILIATIONS AND CREDENTIALS
- Association for Talent Development, Member
- Human Resource Association of the Midlands, Member
- Society for Human Resource Management, Member
- BA in Communication Studies & Politics, Drake University, Des Moines, IA
- MA in Communication, Purdue University, West Lafayette, IN
- Holy Cross Lutheran Church, Publicity Committee
- Holy Cross Lutheran Church, Music Ministry
- Drake University National Alumni Board of Directors, Past Board Member
- 5 Tips for Effective Business Writing
- 4 Tips for Successful Delegation
- Change Management: 5 Strategies to Embrace the Change
- Personal Branding
- How to Run a First-Rate Internship Program
- Goal Setting Guidelines for the Road of Life
- Simplify the Holidays
- Minding Your Voicemail Manners
- Creating a Feedback Culture
- Recruiting Top Millennial Talent
- Coping With Conflict
- Small Steps to Establish Big Trust
- How to Run Your Life Like a Business
- E-Mail Etiquette Tips
- Tips for Being an Effective Mentee
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