LUTZ BUSINESS INSIGHTS

 

Common IT Issues

Is Your IT Team Overlooking These Common Issues?

CURT TOPF, business development manager

 

There’s no doubt that IT is constantly changing, and people have become more tech-savvy. Businesses must keep up with the latest trends and technologies. Your IT teams must be vigilant to keep your business running, prepared for any issues, and ahead of the curve in executing new technology. However, sometimes it becomes difficult to keep on top of everything. Here is a list of some common issues your IT team might be overlooking:

People

Your IT team could be overly focused on the IT infrastructure or the hardware and the software components that support business operations. However, too much concentration on technology diverts their attention from an essential part of the business, the people. Ensure your IT team has a comprehensive view of all your IT concerns, including people issues like:

Recruitment

Finding the right IT talent isn’t easy. The demand is high, and the competition for qualified candidates is fierce. When it comes to recruiting, it is vital to take a proactive approach. Reach out to potential candidates before positions open and meet them to know their abilities. Don’t settle just to fill a spot. It may take time to find a qualified candidate but be patient!

Training

No matter the level of knowledge your IT professionals possess, it is crucial to provide continued education, especially in the IT field. Technology is constantly evolving and with it, cybersecurity threats. To keep your business and staff protected and operations running smoothly, the IT department must be aware of current and emerging IT risks, as well as how to remedy new technology issues. Remain at the forefront of technology changes, and you will position your company for success.

Retention

With the current labor shortage, retention has become a massive issue for many businesses. To help retain employees, ensure your IT manager creates an environment where IT staff feel valued and appreciated. One of the best ways to accomplish this is by offering competitive salaries and benefits. Also, remember to thank them for their help when they resolve an issue quickly.

 

Business Continuity and Disaster Recovery

Is there a DR/BC plan?

Does your business have a disaster recovery plan? Natural disasters like floods, fires, or earthquakes can occur without warning. If your business doesn’t have a robust disaster recovery strategy, it may risk having backup failures. It is wise to get a plan in place immediately.

Have you tested the plan?

Once you have a BC/DR plan in place, it’s crucial to test it periodically to ensure that it works correctly and that all employees know what to do if an emergency occurs. You may want to schedule tests annually or semiannually, depending on the size of your business and how often technology changes. Even if you don’t find problems during testing, it is still best to ensure it is working properly.

Does the plan include DR/BC for Cyber Attacks?

Don’t be caught off-guard. Ensure that the DR/BP strategy put in place by your IT team includes cyber- attack measures. From phishing emails to social engineering scams, there are endless ways that your employees can be tricked into giving up confidential information. Teach them how to spot attacks and protect your company from significant security risks.

 

Have You Implemented the Right Tools for Today’s IT Needs?

Businesses invest millions of dollars in IT solutions every year. But are they getting the most from their investment? Here are some essential tools that your business should consider implementing.

Multifactor Authentication

Password breaches are becoming more widespread. Because your employees may use the same password across various platforms, a single hack could jeopardize the entire network. Multifactor authentication (MFA) is an excellent technique to add an extra layer of protection. Apart from login and password, MFA needs something personal from each user, such as a fingerprint or random code sent to mobile devices in order to gain access.

SIEM

Security Information and Event Management (SIEM) solutions are other options for defending your network against breaches and viruses. SIEM technology continually analyzes data from your website and informs you if any irregularities or dangers emerge. You are notified instantly, allowing you to act before problems become disastrous.

EDR

Endpoint Protection and Response (EDR) integrates numerous technologies to monitor endpoints for threats, identify malicious activities, evaluate the nature of attacks, and stop them. It can aid in the prevention of data loss by detecting dangers before they become serious problems.

Password Protection

Passwords are the simplest ways to safeguard your data, but they are still the most overlooked. How frequently do you update your passwords, and how do you ensure they’re both strong and memorable? Your IT team should update the passwords regularly, and they should be firm with at least 12 characters, a combination of lowercase and uppercase letters, numbers, and special characters.

Your IT team is responsible for tasks that keep your systems running smoothly. Due to the many functions they must address, your IT team may overlook common problems that could lead to other significant issues. Now that you understand commonly overlooked areas of IT, you can start running your business on the safer side. Contact us if you have any questions or learn more about our Lutz Tech services.

ABOUT THE AUTHOR

Curtis Topf

402.413.0578

ctopf@lutz.us

LINKEDIN

CURT TOPF + BUSINESS DEVELOPMENT MANAGER

Curt Topf is a Business Development Manager at Lutz Tech with over 20 years of experience in sales and technology. He is responsible for overseeing Lutz Tech’s sales activities and performance. In addition, he specializes in designing and implementing strategic sales plans, generating leads, tracking sales goals, and building strong relationships with customers.

AREAS OF FOCUS
EDUCATIONAL BACKGROUND
  • BSBA in Management, Wayne State College, Wayne, NE

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