LUTZ BUSINESS INSIGHTS

 

E-Mail Etiquette Tips

MARISA GIFT, TRAINING & DEVELOPMENT MANAGER

E-mail is now the primary form of business communication with 90% of “conversations” happening online.  As a result, it’s obviously important that we mind our manners when communicating this way!  Keep the following e-mail etiquette tips in mind to make sure you’re on your best behavior when e-mailing:

 

Write clear, meaningful subject lines

35% of e-mail recipients open an e-mail based on the subject line alone so make sure yours gives a compelling, relevant description.

 

Use pleasantries

Would you start a face-to-face conversation without greeting the person first?  How about marching out the door without saying “thank you” or “good bye?”  You should be using these same simple courtesies in your e-mails.

 

Use proper grammar, spelling and capitalization

Remember that an e-mail to a colleague is not the same as a text to a friend.  Also, although spellcheck catches misspelled words, it does not capture misused words (e.g., weather vs. whether).

 

Proofread your message, including its recipient

We’ve all heard the horror stories of someone sending an e-mail to the wrong person – please don’t be that sender!

 

Be cautious of your tone

E-mails rely solely on your words for interpretation; no facial expressions can be seen and no vocal inflection can be heard.   Reconsider any sarcasm or humor before you hit “send.” 

 

Use reply all sparingly

“Reply to all” should only be used when every single person needs to know your response. 

 

Take note that your words are now in writing

E-mail isn’t private.  Don’t say anything you wouldn’t want repeated as a headline in the newspaper.  Forwarding an e-mail only takes one click!

 

The average person receives 147 e-mail messages per day.  Let’s make each other’s day a little better by following these simple guidelines and minding our e-mail manners!

ABOUT THE AUTHOR

402.496.8800

mgift@lutz.us

LINKEDIN

MARISA GIFT + TRAINING & DEVELOPMENT MANAGER

Marisa Gift is the Training and Development Manager at Lutz with over 15 years of experience. She helps shape the firm’s training and development strategy while also managing Lutz’s campus recruiting, orientation and mentoring programs.

AREAS OF FOCUS
  • Human Resources
  • Training
  • Leadership Development
  • Campus Recruiting
  • Performance
AFFILIATIONS AND CREDENTIALS
  • Association for Talent Development, Member
  • Human Resource Association of the Midlands, Member
  • Society for Human Resource Management, Member
EDUCATIONAL BACKGROUND
  • BA in Communication Studies & Politics, Drake University, Des Moines, IA
  • MA in Communication, Purdue University, West Lafayette, IN
COMMUNITY SERVICE
  • Holy Cross Lutheran Church, Publicity Committee
  • Holy Cross Lutheran Church, Music Ministry
  • Drake University National Alumni Board of Directors, Past Board Member

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